Reference

How We Handle Your Privacy at istanaimpian2

Your account data — including wallet details for DANA, OVO, and GoPay transactions — is handled with clear purpose and kept only as long as your account needs it.

Account Data ProtectionDANA · OVO · GoPay Wallet PrivacyCookie & Session ControlsYour Right to Access or DeleteIndonesia-Region Coverage
istanaimpian2 How We Handle Your Privacy at istanaimpian2
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency sit at the centre of how we run account data at istanaimpian2. Every connection to the lobby — whether you are on mobile in Depok or on desktop — is encrypted in transit. Here is how each area works in practice.

Cookies & Session Data

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear or block these through your browser; doing so may require you to log in again.

Account Security & Login

Login events trigger an OTP to your registered number. Unusual access — a new device or unfamiliar location — prompts an additional verification step before the lobby opens.

Data Retention Policy

We keep your account records for the period required by applicable local regulation. Once that window closes and your account is inactive, personal data is flagged for scheduled deletion.

Requesting Changes or Removal

To correct stored details or request full data removal, use the Account Settings path or contact support directly. We process verified requests within the timeframe local rules require.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

Team online

Live Chat Support

Open the chat widget from your account dashboard to speak with our support team about any data or privacy question. Available around the clock for account holders.

Email Privacy Request

Send a written request to our privacy address for formal data-access, correction, or deletion queries. We aim to respond within the timeframe required by applicable rules.

Account Settings Path

Log in, go to Account Settings, then select Privacy & Data to review what is stored, update your contact details, or submit a removal request directly from your profile.

Common Questions About Your Data and Privacy Rights

These are the questions we hear most often about how your data is used, stored, and protected on this platform.

We collect your registered name, contact details, and the wallet identifiers you link — such as your DANA, OVO, or GoPay account reference — along with device and session data generated during lobby access.

No. Your wallet identifiers are used only to process your own deposits and withdrawals. We do not share payment details with advertisers or unrelated third parties under any circumstances.

We retain your data for the period required by applicable local law and our account-management rules. Once that period ends and your account is inactive, your personal data is scheduled for deletion.

Yes. Log in, go to Account Settings, then Privacy & Data to submit a data-access request. You can also contact support via live chat or email and we will handle it within the required timeframe.

Submit a deletion request through Account Settings under Privacy & Data, or send a written request via email. Verified requests are processed within the window that applicable local rules specify.

We use session and preference cookies to keep your lobby experience stable. You can manage or block cookies through your browser settings; note that blocking session cookies will require you to log in each visit.