Reference

Take Control of Your Account Access

At istanaimpian2, you can request to exclude your account from the lobby at any time — no waiting, no complicated forms.

Account PauseSession ControlSupport AccessWallet Lock
Explore the Lobby Read FAQ
istanaimpian2 Take Control of Your Account Access
istanaimpian2 What Account Exclusion Covers on istanaimpian2

What Account Exclusion Covers on istanaimpian2

When you request account exclusion, access to the lobby — including slots, live casino tables, and the sportsbook — is suspended for the period you choose. Your account wallet, including any linked DANA, OVO, or GoPay balance, is frozen during the exclusion window so no transactions can be initiated. To start the process, go to Account Settings, select Access Control, and choose

your exclusion duration. Our support team can also action this immediately via live chat if you prefer not to navigate the settings yourself. Players in Tangerang and across Indonesia can reach support around the clock.

GET HELP NOW

Reach Us While Managing Your Account

Live Chat Connect with our support team directly from the lobby page. They can lock your account, confirm your exclusion period, and verify your wallet status without you needing to navigate settings alone.
Account Settings Path Open your account, go to Settings, then Access Control. From there you select the exclusion duration — short-term pause or extended — and confirm with your account PIN.
E-Wallet Freeze Confirmation Once exclusion is active, we send a confirmation to your registered contact. Your DANA, OVO, or GoPay link is suspended automatically so no deposits or withdrawals can process during the period.
ACCOUNT INTEGRITY

How We Handle Exclusion Requests Fairly

Immediate Action

Exclusion requests submitted via live chat or account settings are processed without delay. We do not queue these requests — your access is suspended as soon as the request is confirmed.

Wallet Protection

During any exclusion period, your linked e-wallet — whether DANA, OVO, or GoPay — cannot be used to initiate transfers to or from your account. The freeze lifts only when the exclusion ends.

No Lobby Bypass

An excluded account cannot access slots, live tables, or the sportsbook through any route — mobile browser, app, or desktop. The restriction applies across all access points consistently.

Reactivation Process

When your chosen exclusion period ends, reactivation requires a manual confirmation step from you. We do not auto-reopen accounts — you decide when access resumes, and our team verifies the request.

Account Exclusion Terms Explained

01
What does account exclusion mean?

Account exclusion means your access to the platform lobby is suspended for a set period. You choose the duration, and all game access plus wallet transactions are paused until it ends.

02
What is a cooling-off period?

A cooling-off period is a short-term account pause — typically a few days or weeks — that temporarily blocks lobby access without permanently closing your account or removing your wallet balance.

03
What does wallet freeze mean during exclusion?

A wallet freeze means your linked DANA, OVO, or GoPay account cannot send or receive funds to your platform account while exclusion is active. The link resumes only after the exclusion period ends.

04
What is account reactivation?

Reactivation is the step you take after an exclusion period ends to restore lobby access. It requires a manual confirmation from you — accounts are never reopened automatically without your action.

05
What does session control mean?

Session control refers to account-level settings that limit how and when you can access the lobby. This includes exclusion duration choices and access restrictions applied across mobile and desktop.

06
What is KYC in the context of account exclusion?

KYC (Know Your Customer) is the identity verification step required before reactivating an excluded account. It confirms the request comes from the registered account holder before access is restored.

Common Questions About Excluding Your Account

Go to Account Settings, select Access Control, then choose your exclusion duration and confirm with your PIN. Alternatively, contact our live chat team and they will action it immediately on your behalf.

Yes. The Account Settings path works on mobile browser without needing to switch to desktop. Open your account menu, navigate to Access Control, and complete the exclusion steps from your phone screen.

Your linked DANA or OVO account is frozen for transfers to and from your platform wallet during the exclusion period. Any existing balance in your account wallet remains intact and is accessible after reactivation.

Yes. Our support team remains reachable via live chat even when your account is under exclusion. They can answer questions about your exclusion period, wallet status, or the reactivation process.

Exclusion duration options are shown in your Account Settings under Access Control. Short-term and extended options are available. Our support team can clarify which durations apply based on your account status.

No. When your exclusion period ends, you must manually confirm reactivation. We verify the request before restoring lobby access, so your account stays closed until you actively choose to reopen it.

Related pages

istanaimpian2 Indonesia Balikpapan Live Table About Us Indonesia Ceme Room 515 Premier League Mix Parlay